Returns & Exchanges
At CarousellMOBILE, we stand behind our certified pre-owned and new mobile devices with a 30-day satisfaction guarantee. If your device is defective or doesn't meet your expectations, we offer a streamlined return process to ensure you stay connected without the hassle.
Initiate a Request
Log into your account and navigate to your order history to submit a return request or contact our support team within 30 days of delivery.
Prepare the Device
Perform a factory reset to remove all personal data and ensure all cloud accounts, such as iCloud or Google, are signed out and locks are disabled.
Secure Packaging
Place the device and any included accessories back into the original packaging or a secure, padded box to prevent damage during transit.
Ship and Track
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your receipt for tracking purposes.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing