Frequently Asked Questions
Everything you need to know about your next mobile upgrade.
Are the mobile devices sold on CarousellMOBILE brand new or refurbished?
We offer both! Each product listing clearly specifies the condition. Our 'Certified Refurbished' devices undergo a rigorous 40-point inspection to ensure they function like new.
What kind of warranty comes with my electronic purchase?
All new devices come with a standard 1-year manufacturer warranty. For refurbished items, CarousellMOBILE provides a 6-month in-house warranty covering hardware defects and technical issues.
How long does shipping take for smartphones and tablets?
Standard shipping typically takes 3-5 business days. We also offer express 24-hour delivery for select metropolitan areas if the order is placed before 2:00 PM.
What is your return policy if I am not satisfied with my device?
We offer a 14-day money-back guarantee. If the device is in its original condition and packaging, you can return it for a full refund or exchange, no questions asked.
Do you offer trade-in programs for old electronics?
Yes, we do! You can get an instant valuation for your old smartphone on our 'Trade-In' page. The value can be applied as a direct discount on your new CarousellMOBILE purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and offer interest-free installment plans through partners like Klarna and Afterpay.